9 Impressive Benefits of Managed IT Services
The amount companies spend on managed IT services has increased in each of the past three years. Companies are turning to managed service providers for more and more of their support needs rather than hiring more in-house staff.
There are several reasons for this. Let’s look at 9 benefits of managed IT.
1. Predictable Costs That Are Also Scalable
Managed IT companies charge a fixed monthly fee for the services they offer. This makes it easy to plan your IT budget since you know exactly what you’ll pay.
You can also scale the level of support you get up or down as needed. For example, if you’re implementing new hardware or software, you could increase the level of support during the launch period. Once your staff is trained and comfortable with the new technology, you can reduce the level of support again.
2. Lower Up-Front and Ongoing Costs
Hiring in-house IT staff has some significant costs, both up-front and ongoing. When you hire new staff, you’ll have onboarding and training costs to get them started.
And once they’re trained and working, you’ll have to pay salaries, health care costs, employment insurance, and the various other expenses that come with hiring employees.
You won’t have to pay for any of those things when you choose a managed service provider. Your monthly fee covers everything.
3. Fast Response Time
In-house IT staff typically have many different responsibilities. If an outage occurs, they may not be able to switch gears to deal with it immediately. And even if they can, it means something else has to get set aside.
Managed IT service providers have enough technicians on their staff that they can provide whatever resources are necessary to address your issue immediately.
4. 24/7 Support Options
In addition to the fastest possible response time, managed service providers can also offer 24/7 support options. Hiring in-house staff to work 24 hours a day means you need at least two complete teams, if not three, to be available around the clock.
On top of the extra staff, you’ll have to pay the operational costs that come with having employees working 24 hours a day. Things like office HVAC, insurance, power, and potentially shift premiums for unusual working hours all add to your overhead costs.
5. Up-to-Date Certifications and Expertise
IT is an ever-changing industry. New technology and changes to the way hardware and software work mean IT technicians need ongoing training and certification to stay up-to-date.
If you have in-house IT staff, those costs are your responsibility. And not only do you have to pay for their continuing education, but the time they spend on those things is time they can’t do their primary work.
Managed IT providers are responsible for keeping their staff trained and certified on all the latest technologies. They need to ensure their staff is up-to-date if they want to provide the best possible support for their clients.
6. Compliance Support
If your business operates in an industry with compliance and regulatory standards that impact your IT initiatives, you need to be sure you’re meeting all those rules. Not doing so could lead to fines and even legal action against your company.
Managed IT providers are trained to work within the requirements for regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and the Sarbanes-Oxley Act (SOX). They’ll ensure your data and networks are secure and meet all the necessary standards to keep your clients’ data safe.
7. Cybersecurity Support
Cybersecurity is one of the most important parts of IT support for any company that does business online. And let’s face it, that’s almost every business in today’s world.
Cyber-criminals are always on the lookout for security holes they can easily breach to steal sensitive data. Staying ahead of those threats is difficult if you’re not familiar with all the latest security risks.
Security is a cat-and-mouse game. As soon as a security hole gets plugged, the criminals find new ones. When those get fixed, the “game” continues.
Managed service providers have the resources to stay current with the latest threats and how to protect against them. They can also help train your employees to recognize and avoid security risks in their day-to-day work.
8. Single Point of Contact
If you have an in-house team handling your IT support, they need to stay in contact with every vendor you work with. That could mean several hardware and software vendors, each handling a particular part of your tech stack.
With a managed provider, they handle all those contacts for you. They’re your single point of contact for any IT question or problem you might face.
Because they work with so many clients, they might also be able to get better rates on the equipment you need. The economy of scale works in your favor if they’re buying for multiple clients.
9. Frees Up In-House IT Staff
If you have an in-house IT team, working with managed IT companies can still be helpful. They can handle a lot of the day-to-day support, freeing up your in-house staff to focus on business-critical functions.
This can be a good way to scale up during peak times as well. Instead of hiring extra in-house staff to meet those needs, you can bring a managed service provider on board to offload some of the extra work.
Where to Find the Best Managed IT Services
As you can see, managed IT services offer a lot of benefits but you need to choose the right provider to reap the rewards.
If you’re looking for managed IT services in the greater Augusta area, Premier Networx can help. Our experienced and award-winning team offers a range of managed IT support services.
Get in touch with us today to discuss your needs and find out how we can help you keep your company’s IT infrastructure running smoothly.